1. Scope
This document explains how we process your data when you submit an accommodation reservation enquiry. It supplements our Privacy Policy and Terms of Use.
2. Data controller
Hotel Novitas, HVO br. 8, 80101 Livno. Contact: info@hotel-novitas.com, +387 63 720 181
3. Data collected
The reservation form may include:
- Full name
- Email (required)
- Phone (optional)
- Check-in and check-out dates
- Number of guests
- Room type
- Special requests
4. Purpose
We process data to:
- Receive and process your enquiry.
- Check room availability.
- Contact you to confirm or clarify details.
- Prepare the accommodation contract after agreement.
- Meet legal obligations after your stay.
5. Legal basis
Processing is based on pre-contractual measures at your request and, after confirmation, contract performance under BiH data protection law.
6. Mandatory data
Required fields are necessary to process your enquiry. Optional fields may speed up communication but are not mandatory.
7. Recipients
Data may be accessed by authorised Hotel Novitas staff and IT maintenance providers under contractual safeguards.
8. Retention
Unsuccessful enquiries: up to 3 years. Confirmed bookings: as required by accounting and hospitality law.
9. Your rights
Contact info@hotel-novitas.com to exercise your rights. You may lodge a complaint with Agencija za zaštitu ličnih podataka Bosne i Hercegovine (AZLP).
10. Contract note
Submitting an enquiry does not constitute a confirmed booking or payment obligation. Final terms will be provided before confirmation.